Flexport
Onsite Customer Service Manager, Fulfillment
Dallas Warehouse; San Bernardino Warehouse · Senior
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About the role
- This role requires onsite attendance 5 days a week within your assigned market.
- Managers may be responsible for one or multiple fulfillment center sites within their market, depending on team structure and business need.
- Provide regular reporting to the network on team performance and SLA/TTR metrics
Responsibilities
- Set and manage ramp plans for team performance, ensuring consistent growth and development
- Build and maintain strong relationships with operations teams to drive collaborative problem-solving
- Serve as the Subject Matter Expert (SME) in your business segment, influencing support strategies across the network
Requirements
- Minimal travel required.
- A Bachelor's degree, or equivalent experience, with 5+ years of professional working experience in Customer Service, Operations, or a related field
Skills
- Strong analytical skills, with experience in performance tracking and metric-based decision making
Compensation
- The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region.
Company info
- About Flexport: At Flexport, we believe global trade can move the human race forward.
- That's why it's our mission to make global commerce so easy there will be more of it.
- At Flexport, we believe global trade can move the human race forward.
- We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
- We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
This listing is sourced directly from Flexport's careers page and normalized into a canonical job model.