Diligent Robotics
Lead Engineer, Issue Management & Triage
Austin, Texas, United States · Senior
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About the role
- Bridge Operations & Engineering - Act as the primary technical interface between the Remote Operations Center (ROC) and Engineering. - Translate real-world issues into prioritized, categorized technical problems for resolution alignment.
Responsibilities
- Design and own end-to-end systems for issue intake, triage, and escalation.
- Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort.
- Contribute directly to codebases (Python, backend services) and partner with Engineering on system integrations (logs, telemetry, alerts).
- Develop systems and taxonomies to systematically measure and classify robot performance, failure modes, and degradation across the fleet.
- Build dashboards and reporting systems to track trends, severity, and impact.
- Drive long-term fixes and create feedback loops to influence improvements in hardware, software, and autonomy.
- Own Issue Management & Triage Systems
- Build Tools & Automation (Hands-On)
Requirements
- 7+ years in relevant technical or program management roles (e.g., engineering, incident management)
- 3+ years of people management
- Experience with complex, real-world systems (robotics, autonomous/distributed systems, or hardware-software products)
Nice to have
- What we're doing isn't easy, but nothing worth doing ever is.
- We move quickly, solve messy problems, and care deeply about reliability at scale.
Skills
- Strong programming experience (Python preferred; backend or data systems experience a plus)
- Experience with:
- Data pipelines and telemetry systems
- Monitoring, alerting, and logging infrastructure
- Internal tools and automation systems
- Familiarity with platforms like Jira, Zendesk, SQL, Looker, Foxglove, or similar
- Systems & Product Thinking
- Strong systems thinker, translating ambiguous operational problems into structured technical solutions
- Experience defining metrics, taxonomies, and performance frameworks
- Data-driven approach to prioritization and decision-making
- Hands-on and willing to dive into technical problems when needed
- Strong ownership and bias toward action
This listing is sourced directly from Diligent Robotics's careers page and normalized into a canonical job model.