Outreach

Outreach

Renewals Specialist

Atlanta, GA · Mid · Full-time

Sponsorship not specified$45k-$50kDetected 59 days ago
DatabricksData AnalysisData VisualizationAgentic AIProject ManagementSalesforceCRMForecastingExcelSAPProcess ImprovementCustomer SuccessCommunicationOrganizational Skills

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue.
  • Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric.
  • We're a highly collaborative team that values accountability, curiosity, and continuous improvement.

Responsibilities

  • We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes.
  • We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue.
  • You own the transactional details of renewing our current customer base.
  • When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan.
  • Renewal Execution: Manage renewal notifications and customer communications, making sure each one is action at each of the key milestones.
  • Partner with AMs during weekly renewal reviews and escalations.
  • Forecasting and Reporting: Maintain forecast accuracy by updating renewal values and risk indicators.
  • Maintain strong CRM hygiene and renewal documentation.
  • Process and Program Design: Design, maintain, evaluate, and iterate team workflows, using customer feedback to build processes that improve the customer experience.
  • Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.

Requirements

  • BA/BS degree or equivalent professional experience.
  • Highly organized and self-directed, with the ability to work independently and engage confidently across all levels of the organization.
  • Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk.

Nice to have

  • 2 plus years of experience in a SaaS environment.

Skills

  • Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets.

Compensation

  • $45k-$50k

Benefits

  • Flexible time off
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts.
  • Save Motion: Partner with Sales (Account Managers and Sales Leaders), Revenue Operations, BI, and Support to save renewals when a customer is at risk or has told us they intend to leave.

Company info

  • About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
  • About the Team The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue.
  • As contracts approach their end date, you track and process each renewal so customers move forward on time.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Outreach's careers page and normalized into a canonical job model.