Gainsight

Gainsight

Customer Advisor

USA - CO - Remote · Full-time

Sponsorship not specified$145k-$155kDetected 21 days ago
Agentic AIProject ManagementPerformance ManagementCustomer SuccessCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingMentoringPublic Speaking

About the role

  • We're looking for a full-time Customer Advisor to join our Services team reporting to the Senior Director, Gainsight Advisory Services.This role is a remote role based in the United States.
  • In this role, you'll play a key role in helping customers unlock the full potential of our solutions by delivering strategic guidance, value assessments, and outcome-driven recommendations that advance their customer experience (CX) strategy.
  • This is a great opportunity for someone who thrives in a highly consultative, fast-evolving environment and enjoys working cross-functionally with prospective and existing customers, customer success, and leadership teams.

Responsibilities

  • Advise customer executives and success leaders on how to optimize their CS strategy for long-term success by leveraging the latest practices and innovative approaches.
  • Develop and deliver strategic consulting engagements that enhance customer experience (CX) strategies, actively engage cross-functional stakeholders, and equip teams to maximize the value of Gainsight solutions.
  • Exhibit strong project management skills to manage multiple customer engagements simultaneously while ensuring timely and effective delivery.
  • Lead workshops, innovation sessions, and roundtables with stakeholders to develop a roadmap of strategic workflows, define performance benchmarks, and document value realization goals.
  • Deliver tailored value assessments, maturity reviews, and business cases aligned with customer priorities.
  • Drive value alignment across multiple products or solution areas. Ensure cohesive narratives, connected use cases, and unified measurement of outcomes that reflect the customer's broader business objectives.
  • Collaborate effectively with internal teams (sales, product, marketing, professional services, etc) to share insights and enhance customer offerings.
  • Contribute to the development of repeatable frameworks, playbooks, and case studies to support customer-facing teams (i.e. QBRs, webinars, key insight slides) and that reinforce value realization efforts.
  • Share best practices, insights, and tools to support scalable customer engagement and internal enablement.
  • We're building the AI-driven future of customer success, from retention to growth!

Requirements

  • 7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes.
  • Experience facilitating large working sessions and workshops with diverse stakeholders, fostering collaboration and ensuring productive discussions.

Compensation

  • The starting base salary range for this role is $145,000 - $155,000 USD annually.

Benefits

  • In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight's equity program.
  • Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
  • More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers.
  • With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers.

Company info

  • We are guided by our values and our mission to be living proof you can win in business while being Human-First.
  • Learn more here https://www.gainsight.com/company/.
  • Partner with customers to understand their goals, identify high-impact use cases, and articulate a strategic path to realizing value through Gainsight solutions.
  • When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value.
  • At Gainsight, we believe great work happens when teammates feel fully supported.
  • Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
  • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.

Equal opportunity

  • We're committed to creating an inclusive, fair, and transparent hiring process.
  • As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
  • If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
  • If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
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This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.