ThreatDown

Manager of Customer Success (Tampa, FL)

St Petersburg, FL

Sponsorship not specifiedDetected 19 days ago

SwiftCybersecuritySIEMProduct StrategyJiraSalesforceCustomer SuccessLeadershipMentoring

About the role

Here at ThreatDown, powered by Malwarebytes, we believe that when you're free from threats, you're free to thrive.
Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.
About ThreatDown ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks.

You'll provide guidance, mentorship, and hands-on support to ensure technical engagement excellence, scalable customer success, and efficient escalation handling.
You'll partner cross-functionally to resolve blockers, advocate for customer needs, and continually enhance our customer journey.

Skills You'll Need to Have: · Tampa Bay based, 1-2 days in office · 2+ years of experience managing high-performing technical success or account teams

Discrimination is Illega l Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations.
Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance.
We will ensure that all our employment practices are free of discrimination.
Such employment practices include, but are not limited to, the following:
hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship.
We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.
As the Manager of Customer Success, you will oversee a team supporting ThreatDown's strategic and enterprise customers across the full post-sale lifecycle.

This listing is sourced directly from ThreatDown's careers page and normalized into a canonical job model.