Finastra
UX Designer
Atlanta, USA
Sponsorship not specifiedDetected 69 days ago
LLMsFigmaUX ResearchWireframingCustomer SupportCommunicationCollaboration
About the role
- Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
Responsibilities
- Define personas, conversation journeys, user flows, and interaction models for chat-based customer support experiences, with an eye toward increasing product breadth and complexity over time
- Design conversation structures, error handling, fallback experiences, and assistive guidance that make chatbot interactions feel clear, useful, and human-centered
- Create low-fidelity and high-fidelity wireframes and prototypes in Figma to support design validation, stakeholder alignment, and developer handoff
- Partner closely with engineers to ensure designs are feasible, correctly implemented, and aligned with UX intent
- Help establish and scale UX standards, design patterns, and best practices for conversational and AI-powered experiences across an evolving customer support platform
- Clearly present design rationale, trade‑offs, and recommendations to stakeholders; actively invite feedback and iterate on designs
- Champion a collaborative, iterative design approach that explores multiple solutions rather than defaulting to a single-answer mindset
- The UX Designer will define and shape the end-to-end user experience for a chat-based customer support application powered by AI and conversational interfaces.
- Working in support of the Product Owner, you will translate product goals, customer needs, and technical constraints into clear, intuitive, and scalable experiences that can evolve as the product grows in scope, sophistication, and complexity over time.
- This role works closely with and in support of the Product Owner, while partnering with Engineering, AI, and other cross-functional stakeholders to define conversation patterns, user flows, interaction models, and design approaches that support both current needs and future product expansion.
Requirements
- Strong proficiency with Figma for wireframing, prototyping, and design collaboration
Skills
- Proven experience designing UX and interaction flows for AI‑powered, chatbot, or conversational applications
- Experience designing interaction flows and interfaces for LLM-based applications
- Experience defining personas, journey maps, user flows, and interaction models
- Demonstrated ability to work effectively within technical, business, and time constraints
- Comfort working in cross‑functional, agile product teams
- Access online learning and accredited courses through our Skills & Career Navigator tool.
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Benefits
- Enjoy unlimited vacation, subject to local regulations and business priorities.
- Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
- Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
- Specific benefits may vary by location.
Company info
- At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry.
- Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
- Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
- Help us make a difference at Finastra.
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This listing is sourced directly from Finastra's careers page and normalized into a canonical job model.