NewRez
Customer Service Representative
PA, Fort Washington · Contract
Sponsorship not specifiedDetected 98 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 15 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 85%
Of 13 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Successful candidates will be responsible answering incoming calls from our homeowners, working with them on solutions that best meet their needs, and using problem solving skills that best fit the task at hand.
Responsibilities
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Requirements
- Participate in continuous training to ensure you are updated on policies and procedures
- Must become Company certified in compliance with the FDPCA
Skills
- 1+ year(s) direct customer service experience
- Excellent communication skills and ability to work with a diverse team
- Ability to multi-task
- Ability to identify process gaps and trends
- Preferred knowledge of using OnBase
- Flexibility concerning job functions and scheduling
- Ability to maintain confidential information
- Ability to use cognitive skills to determine resolutions to customer inquiries
- Excellent work ethic and integrity
- Detail-oriented, analytical, and extremely organized
- Ability to work individually with minimal supervision
- Computer proficient with various MS Office applications and efficient typing skills
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Tuition & Certification reimbursement
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- We offer benefits, programs, and perks that support you in every aspect of your life.
Company info
- At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Summary:
- We are seeking high energy, reliable professionals to join our Customer Solutions team. Successful candidates will be responsible answering incoming calls from our homeowners, working with them on solutions that best meet their needs, and using problem solving skills that best fit the task at hand. Our Customer Solutions team is the face of our organization and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
- At Newrez, we bring big thinkers and caring doers together to make home happen.
- We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
- We are seeking high energy, reliable professionals to join our Customer Solutions team.
- Our Customer Solutions team is the face of our organization and we are interested in hiring individuals that are fully committed to providing exceptional customer service.
- Answering inquiries from customers regarding their home loans
Equal opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- Different makes us better.
- CA Notice at Collection
This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.