Internal Job Board

Internal Job Board

Part Time Floor Leader - Ontario Mills

Ontario, California, United States · Part-time

Sponsorship not specified$20k-$29kDetected 23 hours ago
SalesCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business.
  • This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions.
  • The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities

  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
  • Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
  • By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
  • Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
  • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.

Requirements

  • Minimum 1 year of experience in:
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Experience with consultation-based customer service models
  • Experience analyzing sales metrics
  • Experience working in skincare or cosmetics
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Required:
  • customer service and sales
  • cash handling and opening/closing procedures
  • supervisory experience involving coaching, feedback, and training
  • problem-solving issues related to customer service in day-to-day operations
  • a fast-paced team environment
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
  • Preferred:

Compensation

  • $19.80 - $19.80 USD

Benefits

  • Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB).
  • Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
  • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
  • Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing.
  • Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks.

Company info

  • Interview Plan
  • Floor Leader
  • As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business.
  • Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.
  • Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals.
  • By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees.
  • Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
  • Calls to Action #92.
  • We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
  • Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
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