Hallmark

Claims Customer Service Representative

Dallas

Sponsorship not specifiedDetected 13 days ago

Customer SupportCommunicationOrganizational Skills

About the role

Using your superior customer service skills, you'll assist our insured customers and agents with the reporting of a claim and other claim related claim questions and concerns.

Must be able to understand basic insurance principles and policy contracts
must be able to read and follow a script
Must be customer service oriented, highly organized and efficient.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Excellent reading skills
Ability to multi-task in a high-volume call center environment

As a Claims Intake Analyst, your positive can-do attitude is what makes you an asset.
As a representative of Hallmark, you're the voice of the organization and may be the first interaction many of our callers have with us.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or GED required, with some college or 1-3 years of related experience, personal lines
and/or commercial insurance experience preferred.
Knowledge/Skills
Commercial Auto and Property FNOL experience a plus!

In this role, you may also complete claim processing functions for new and existing claims, answer emails, or assist agents and customers.

This listing is sourced directly from Hallmark's careers page and normalized into a canonical job model.