Vestmark Internship Program

Vestmark Internship Program

Technical Support Engineer Co-op

Wakefield, MA · Intern · Internship

Sponsorship not specified$19k-$22kDetected 14 days ago
SQLCustomer SupportResearchCommunicationProblem Solving

About the role

  • This hands-on position requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients.
  • This is an on-site role, requiring five days per week.
  • The office is located at Vestmark's headquarters in Wakefield, MA.

Responsibilities

  • Work collaboratively and independently to contribute to and progress the analysis, research, and resolution of customer support cases logged via the Vestmark Support Portal
  • Answer inbound support calls and triage support inquiries
  • escalate to support team leader or manager if case is outside area of understanding
  • Partner with various internal departments to deliver superior customer service
  • Proactive support documentation development and refinement
  • Answer inbound support calls and triage support inquiries; escalate to support team leader or manager if case is outside area of understanding
  • A Technical Support Engineering Co-op on the production support team, is responsible for production and technical support for clients using our Managed Accounts solutions platform.
  • The Technical Support Engineer Intern works with clients to analyze, research, and resolve customer support cases.

Requirements

  • Knowledge, understanding and/or interest of enterprise software implementation lifecycle and aptitude for comprehending enterprise software architecture
  • Required Experience and Skills:
  • Required Experience and

Nice to have

  • Hourly compensation ranges from $19-$22, with specific rate determined by academic year level.

Skills

  • Knowledge, understanding and/or interest in the Financial sector
  • MS Windows, SQL
  • Ability to balance and manage multiple, competing priorities
  • Collaborative interpersonal skills and ability to work within cross-functional teams
  • Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
  • Excellent customer service mentality and skills
  • Creative problem-solving and analysis skills
  • Ability to handle problem situations quickly, inventively, and resourcefully
  • Knowledge or understanding of investment systems (e.g. Portfolio Management, Trading, Middle/Back Office Operations) is a plus
  • Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)
  • Vestmark is an equal opportunity employer.
  • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Compensation

  • Hourly compensation ranges from $19-$22, with specific rate determined by academic year level.
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