Relx
Customer Success Manager Large Law Accounts (Legal Tech)
Home based-Massachusetts
Sponsorship not specified$72k-$119kDetected 29 days ago
Data VisualizationSalesforceCRMAccount ManagementCustomer SuccessResearch
About the role
- The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers.
- This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
- The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.
Responsibilities
- Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
- Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
- Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
- Lead proactive engagement to support change management and accelerate adoption
- Ability to build strong relationships and lead strategic, value-focused customer conversations
Requirements
- Experience working with law firms, legal professionals, or legal technology environments
- Experience supporting change management and driving adoption across complex environments
- Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
- Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
- Experience working with AI-powered tools or technologies
Compensation
- Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
- We know your well-being and happiness are key to a long and successful career.
- We are committed to providing a fair and accessible hiring process.
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Benefits
- Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
- We are delighted to offer country specific benefits.
- Click here to access benefits specific to your location.
Equal opportunity
- qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
- EEO Know Your Rights.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
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