bmc
Operations Manager
Boston · Full-time
Sponsorship not specifiedDetected 5 days ago
ComplianceFinancial AnalysisHRPerformance ManagementCustomer SupportPatient CareLeadershipCollaborationAccounts Payable
About the role
- Provides administrative oversight, business management, and program development for one or more ambulatory services.
- Ensures optimal patient access, customer satisfaction, and cost-effective management of the practice.
- Works in collaboration with the Medical Director(s) and the Nurse Manager in a matrix management team.
Responsibilities
- Works with the practices and the management team to develop and implement long and short range business plans for practices. Meets regularly with the appropriate clinical leaders in each practice.
- Analyzes information, develops strategies to improve operations and enhance service delivery; implements changes in conjunction with and advise from the management team.
- Develops practice performance standards in conjunction with the management team.
- Monitors practice performance regularly against those standards and prepares and implements steps to bring the practice into conformance with those standards.
- Develops management reports to measure provider productivity, assesses patient demand for services, determines patient satisfaction and otherwise evaluates the effectiveness of the practices' operations.
- Develops and implements cost-effective operational adjustments as appropriate to enhance practice efficiency.
- Controls purchase and distribution of supplies in the practices. Establishes and maintains inventory system of supplies. Works with providers and vendors to procure cost-effective purchases and provide inventory control.
- Creates and maintains the Policy and Procedure Manuals.
- Ensures that staff maintains confidentiality for all patient interactions.
- Develops and implements strategies to improve patient access, in collaboration with practices' and hospital leadership.
Requirements
- Attends management meetings, and participates in other hospital committees as required.
Nice to have
- Bachelor's Degree or equivalent plus 5-7 years of related experience ( Must have at least 3 years management and budget experience).
- Work requires a Bachelor's Degree of Arts or Science or equivalent work experience.
Compensation
- Attends management meetings, and participates in other hospital committees as required. Complies with BMC managerial expectations, such as regular attendance at managers' meetings, safety training, annual diversity training, etc.
Benefits
- Stays abreast of health care topics that may interest the community.
- Coordinates physician attendance at lectures and/or health fairs in the community
- Works closely with the appropriate Medical Director and/or physicians to adjust provider schedules to account for planned absences.
Company info
- Ensure that staff effectively communicates with customers to address needs and problems.
- Ensures that all staff recognizes that customers are both internal (employees, physicians, other departments) and external (patients, families, insurers) and demonstrates skills appropriate to good service (reliability, empathy, courtesy, etc.).
This listing is sourced directly from bmc's careers page and normalized into a canonical job model.