GOC
Program Management Team Lead - YouTube - Shared (Hybrid)
US-CHI-CARP210 · Full-time
Sponsorship not specified$120k-$144kDetected 7 hours ago
Project ManagementProcess ImprovementLeadershipCommunicationCollaborationMentoring
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33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- We work hard, we play hard, and we want you to join us!
- Our salary ranges are determined by role and level.
- Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Responsibilities
- As the Program Management Team Lead, you will serve as a leader for a team of Media Coordinators and also serve as a strategic partner between stakeholders and the production team, providing the right level of information to the offshore production team to launch error free campaigns, and own delivering quality marketing programs within SLAs.
- Team Lead Responsibilities:
- Team Leadership & Mentorship: Lead, mentor, and oversee the day-to-day operations of the intake team, serving as a key strategic partner to stakeholders and ensuring the team delivers quality marketing programs within established SLAs
- Resource & Workload Management: Manage team capacity and resource allocation, partnering directly with stakeholders and PMMs to negotiate campaign prioritization, handle execution timelines, and manage resourcing trade-offs
- Escalation Management: Serve as the primary escalation lead for complex stakeholder inquiries and questions, guiding team members through technical troubleshooting and driving quick resolution
- Operational Excellence & Training: Own accountability for the program's operational, organizational, and business metrics by establishing team SOPs, driving continuous process improvement, and implementing training and certification programs
- Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline
- Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
- Gather all campaign details as well as assets for the offshore product team to execute on. QA the final build before it goes through other stakeholder approvals
- Collaborate with digital offshore production team to build and deliver quality marketing programs
Requirements
- 6-8 years of experience with various digital media platforms such as email, paid media, in-app messaging, O&O channels.
- Proven track record of delivering and overseeing channel programs (i.e. email, in-product, in-app, and web) with at least 5+ years of experience formally leading, mentoring, or supervising team members
- 5+ years of experience in project management, coordinating projects across multiple organizations/cross functional teams
- Experience working with global, highly matrixed organizations
Nice to have
- Highly analytical, with a track record of being a strong problem solver
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
- Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
- Understanding of marketing operations, processes, business requirements for owned & operated channels.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
- To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
- GOC is not responsible for any fees related to unsolicited resumes.
Compensation
- The base salary range for this full-time position is $120,000 - $144,000 + bonus + benefits.
- Our salary ranges are determined by role and level.
- Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
- Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits.
- Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Company info
- At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.
Visa & Work Authorization
- ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec
This listing is sourced directly from GOC's careers page and normalized into a canonical job model.