Hightouch

Hightouch

Deliverability Specialist

Remote (North America)

Sponsorship not specified$160k-$200kDetected 7 days ago
Customer SuccessCommunicationCollaboration

About the role

  • Migration Management: Guide high-volume senders through migrations, managing IP warm-up and transitions with care to protect sending reputation.
  • Strategic Improvement: Provide guidance and recommendations to help improve deliverability performance over time.

Responsibilities

  • With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves.
  • Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.
  • Conduct deliverability assessments and deliver clear, actionable reporting following the warm-up phase.
  • Partner with engineering and product teams to support customer success and inform product direction.
  • ISP Relations: Build and maintain relationships with Internet Service Providers (ISPs) to support strong deliverability outcomes for senders.

Requirements

  • 5 -10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, trust & safety for messaging platforms)
  • Working knowledge of email deliverability fundamentals, including authentication protocols (SPF, DKIM, DMARC), IP and domain reputation, and how ISPs evaluate inbox placement
  • Experience managing or supporting IP warm up processes and sender reputation through migrations or platform transitions
  • Comfort analyzing deliverability data (bounce rates, complaint rates, engagement metrics) and translating findings into clear recommendations
  • Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non technical audiences
  • We focus on impact and potential for growth more than years of experience.

Compensation

  • The salary range for this position is $160,000 - $200,000 USD per year.

Company info

  • Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
  • Deliverability Advisor: Serve as a knowledgeable resource for teams and customers navigating email deliverability challenges, building trust through consistent, sound guidance.
  • Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP.
  • Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
  • At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses.
  • If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
  • Help build understanding of deliverability best practices across internal teams and with external customers.
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This listing is sourced directly from Hightouch's careers page and normalized into a canonical job model.