Cribl

Customer Success Engineer, Chicago

Remote - Chicago, Illinois · Senior

Sponsorship not specified$110k-$160kDetected 47 days ago

SnowflakeAWSGCPAzureDatadogData EngineeringCustomer SuccessCommunicationCollaborationProblem Solving

About the role

We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market.
With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business.
Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Join the company that's building the telemetry infrastructure for the AI era.
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better.
We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other.
Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives
Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value
A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle

At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality.
As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion
Keep your finger on the pulse of your customers and keep things flowing for them.
Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
Loves talking to customers and solving problems
We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

This listing is sourced directly from Cribl's careers page and normalized into a canonical job model.