Harris healthcare

Client Success & Implementation Manager

Office - Wisconsin

Sponsorship not specified$65k-$85kDetected 26 days ago

Project ManagementAccount ManagementForecastingCustomer SuccessLeadershipCollaborationOrganizational Skills

About the role

Our Client Success team is evolving, and we're adding a Client Success & Implementation Manager to bring deeper expertise in onboarding and implementation.
This hybrid role combines ownership of a client portfolio with leadership in client onboarding, product migrations, and implementation best practices.

Build and maintain strong, trusted relationships, serving as a strategic partner who deeply understands your clients' goals, challenges, and success criteria.
Drive effective adoption and ongoing optimization of our platform by guiding clients on configuration, data integrity, and best practices to ensure they realize measurable value from the tool.
Own the complete renewal process for your portfolio, from initial forecasting and risk assessment to leading contract negotiations and ensuring on-time execution.
Act as your client's primary advocate internally, collaborating closely with Sales, Product, and Support teams to ensure their needs are met and feedback is incorporated into our strategy.
Lead new client kick-off calls to establish clear goals, set expectations, and define project timelines.
Develop and manage structured onboarding project plans, ensuring all milestones are met on time.

Proven experience (typically 1-3 years) in a role that requires structured client engagement and project coordination.
You are exceptionally organized and detail-oriented.
You are a natural teacher and communicator, with an ability to make complex information easy to understand for new users.
You enjoy working with other departments and are skilled at synthesizing and sharing client feedback effectively.
Proven experience (typically 1-3 years) in a role that requires structured client engagement and project coordination. This could be in Client Onboarding, Implementation, Technical Account Management, or a related field.
You are exceptionally organized and detail-oriented. You thrive on process, checklists, and ensuring every step of a project is completed successfully.
A talent for internal collaboration. You enjoy working with other departments and are skilled at synthesizing and sharing client feedback effectively.
You are tech-savvy and a curious problem-solver, comfortable learning new software and helping others do the same.

Including a strong salary and comprehensive health, dental, and vision benefits.
The potential salary range for this role is $65,000 to $85,000 USD per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.

A Competitive Compensation Package: Including a strong salary and comprehensive health, dental, and vision benefits.
Planning for the Future: With a robust retirement plan.
Flexibility & Balance: A flexible work environment that supports a healthy work/life balance and lifestyle rewards.
The potential salary range for this role is $65,000 to $85,000 USD per year, with eligibility for bonus or merit program.
Final compensation will be based on experience, skills, market conditions, and internal equity.
We offer a competitive Total Rewards program including health benefits, RRSP matching, stock option, and career development opportunities.
Proactively manage client health throughout the entire lifecycle by conducting impactful QBRs, tracking key success metrics, and identifying opportunities to deliver deeper value.

This listing is sourced directly from Harris healthcare's careers page and normalized into a canonical job model.