Paperless Parts, Inc.

Strategic Customer Success Manager

Boston, MA · Senior · Full-time

No sponsorship$20k-$40kDetected 23 days ago

SalesAccount ManagementForecastingCustomer SuccessMedical DevicesLeadershipCollaborationPublic Speaking

About the role

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work.
From rockets to medical devices, we power the parts that move the world forward.
This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Build and maintain multi-threaded relationships across customer organizations, from executive leadership to site-level operators, ensuring alignment between corporate strategy and local execution
Develop and lead strategic success plans tied to customer business objectives, driving internal cross-functional alignment to deliver measurable outcomes
Ability to build and influence multi-threaded customer relationships, including strong executive presence with C-suite stakeholders
Experience developing and executing strategic success plans and leading multi-site or multi-phase rollouts to drive consistent adoption across complex organizations
Our office is full of energy; people regularly collaborate to solve complex problems.
We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.
Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers.

Proven success owning enterprise accounts, with accountability for retention, expansion, and driving measurable business outcomes (ROI)
Travel is required for this role up to 50%.
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Background in manufacturing preferred (custom part or contract manufacturing), with familiarity in processes such as Sheet Metal Fabrication, CNC Machining, Additive Manufacturing, or similar environments

$107,000 - $145,000 base
This role is also eligible for commission-based compensation ranging from 25-35% of the base salary.
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life

100% coverage of health, dental, and vision for you and your dependent
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Paperless Parts, we value intentionality, persistence and relationships.
We live and breathe these values every day.
As a fast-growing company, we're continually improving what we've built while still building from the ground up.
Own a portfolio of 20-40 of Paperless Parts' largest enterprise customers (up to 15% of recurring revenue), with accountability for retention, expansion, and long-term success
Serve as the primary escalation point and trusted advisor, combining deep platform and industry expertise to guide customers and ensure best-in-class outcomes
Operates as a trusted consultant and advisor to customers-translating data into actionable insights, recommending process and workflow improvements, and partnering cross-functionally to deliver measurable outcomes

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder

This listing is sourced directly from Paperless Parts, Inc.'s careers page and normalized into a canonical job model.