Zillow Group
Support Services Specialist
Remote-USA
Sponsorship not specified$29k-$47kDetected 45 days ago
Account ManagementCustomer SupportProblem SolvingPublic Speaking
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 100%
Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a Support Services Specialist on StreetEasy's Support Services team, you sit at the intersection of technical problem-solving and relationship elevation.
- You are the first line of support for real estate professionals, StreetEasy customers, and internal teams, resolving inquiries with speed, care, and a customer-first mindset at every step.
- Where a traditional support interaction ends at resolution, yours goes further: every contact is an opportunity to understand a partner's business, connect them with the right product or program, and deepen their relationship with StreetEasy.
Responsibilities
- Handle a high volume of partner inquiries via email, live chat, and occasional phone support, resolving technical, account, billing, and product questions with speed and care
- Own conversations end-to-end, triaging, resolving, and routing contacts while keeping the partner experience at the center of every interaction
- Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy
- Identify opportunities to connect partners with the right product, program, or team, and elevate the conversation beyond resolving their issue
- Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams
- Collaborate cross-functionally to surface partner feedback, improve internal processes, and support new product and program launches
- Experienced in high-volume customer support, account management, or a client-facing role, with a track record of putting the customer experience at the center of every decision
- Technically sharp and a confident troubleshooter, but equally motivated to go beyond fixing the immediate issue and contribute to building systems and processes that prevent problems from recurring
Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $29.30 - $46.70 hourly.
- This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $27.80 - $44.40 hourly.
- The base pay range is specific to these locations and may not be applicable to other locations.
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
- Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Company info
- Support real estate professionals, StreetEasy customers, and internal teams across a broad range of issues, from platform and product questions to account and listing management
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.