SRS Acquiom
IT Support Technician
Denver, Colorado, United States
Sponsorship not specifiedDetected 8 days ago
M&AOnboardingVoIPResearch
About the role
- SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.
- Based in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide
Responsibilities
- SRS Acquiom is seeking an IT Support Technician to join our IT Support team.
- Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
- Engage with vendors when necessary to research issues and determine and implement recommended solutions
- Maintain inventory levels of equipment to facilitate on-boarding process.
- Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
- Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
- manage tickets through to completion
- Perform end-user training on macOS and other company-provided software and hardware
- Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
- Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
Skills
- Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
- Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
Compensation
- The hourly rate for this role is between $31.25 and $36.06, depending on level of experience.
Benefits
- Day‑one coverage: medical, dental, and vision plans so you're protected from the start
- Discretionary time off - take the time you need, when you need it
- Employer‑paid life insurance, with the option to add extra coverage for peace of mind
- A fitness credit to back your health and wellness goals
- Pre‑tax plans for dependent care, transportation, and flexible spending
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This listing is sourced directly from SRS Acquiom's careers page and normalized into a canonical job model.