ServiceNow

Director, Strategic Initiatives

Dallas, Texas , United States · Director · Contract

Sponsorship not specifiedDetected 16 hours ago

M&ACustomer SuccessLeadershipCommunication

About the role

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Join us as we pursue our purpose to make the world work better for everyone.

Own one or more of CEG's top transformation workstreams from problem framing through execution - commercial model, delivery model, operating model, or renewals transformation.
Demonstrated ability to structure ambiguous problems and drive them to resolution. Comfortable building the plane while flying it.

You're not handing off to a delivery team - you are the delivery team.
Executive communication skills - you can write a tight one-pager, present to an SVP, and draft a stakeholder email that lands, all in the same day.
Experience managing through influence in matrixed organizations.
You know how to align people who don't report to you and hold the line when things get political.

Experience in enterprise SaaS, customer success, or professional services transformation.
Experience with zero-based planning, headcount optimization, or cost transformation programs.

But this is just the beginning of our journey.
The work is visible at the SVP+ level and has direct impact on how ServiceNow scales its customer-facing organization.

Comfort with AI tools as part of your workflow. We use AI extensively in how we work - for analysis, content development, and decision support. You should be someone who's already integrating these tools into how you operate.

ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations

This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.