Rectangle Health
Customer Retention Specialist
Valhalla, New York
Sponsorship not specified$25k-$30kDetected 33 days ago
ComplianceSalesforceCRMExcelCustomer SupportCommunicationMicrosoft Office
About the role
- We grow our team by hiring best-in-class talent.
- We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services.
- We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters.
Responsibilities
- Drive positive customer experiences through being communicative, informative, positive, professional, and timely during case resolution.
- Embrace department KPIs, using them to measure and drive overall self-performance and additional compensation opportunities.
- Act as a subject matter expert on pricing, products and competitive landscape, helping to drive overall customer retention.
Requirements
- 5+ years of working experience in billing, customer service and/or sales environments.
- Proven ability to handle roughly 30 calls per day resolving approximately 25-30 cases daily.
- Proven reliability with a consistent track record of accountability, follow-through, and ownership.
- Strong customer retention skills with the ability to effectively engage, influence, and de-escalate client conversations.
- Proficiency in Microsoft Office tools, including Excel, Word, and Outlook, to support reporting, communication, and case management.
- Strong numerical and analytical skills, with the ability to interpret data and make informed decisions.
Nice to have
- Bachelor's degree in business or related field.
- Experience supporting customer retention
- Experience in payment services and/or SaaS environments, preferably supporting recurring revenue models.
Compensation
- $55,000 - $60,000 annual base salary (commensurate with experience)
- 10 Fixed Paid Holidays Off Annually
- 401(k) Matching up to 3%
Benefits
- Competitive Medical Health Plans, Low, Mid, High.
- Employer Paid Low Medical Plan for Employee & Dependents (HSA Eligible)
- Employer Paid Dental & Vision for Employee
- Employer Paid Life Insurance for Employee
- Employer Paid Long-term Disability for Employee
- Employer Paid Hospital Confinement for Employee ~ (If enrolled in Medical)
- + Voluntary Supplemental Insurance Coverage Options
- 15 days PTO & 7 Sick Days Annually
Company info
- Rectangle Health, a leading financial technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing.
- Since 1992, the company's innovative solutions have reduced administrative burden and rebalanced the ledger for its thousands of healthcare providers in the U.S., reliably processing billions of dollars in payments annually.
- View our CCPA disclosure notice here
- Have a solid grasp of merchant processing rates, ensure that we are providing accurate and fair adjustments, ultimately leading to better customer satisfaction.
- Stay educated, informed and up-to-date with the latest financial guidelines to ensure we are making the best decisions for our customers.
- Proactively educating customers on rates and pricing changes, resolving billing-related concerns, and reinforcing value to support customer retention.
- Have a keen sense for early indicators/warnings where we think customers may be on the verge of cancelling or going to competition.
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This listing is sourced directly from Rectangle Health's careers page and normalized into a canonical job model.