Pyramid Consulting Inc.

Pyramid Consulting Inc.

Digital Technical Product Manager Lead (Contact Center)

Plano, Texas, USA · Contract

Sponsorship not specifiedDetected 128 days ago
Data AnalysisProduct ManagementResearchCommunicationCollaborationProblem SolvingPublic Speaking

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

59% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 33 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: BANK OF AMERICA · Fidelity Investment · Fidelity Investments

Green-card follow-through: 86%

Of 7 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 417 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

81 transfer filings in the last year, covering 81 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a 06-12 months contract opportunity with long-term potential and is located in Plano, TX, San Antonio, TX, or Phoenix, AZ (Onsite).
  • Please review the job description below and contact me ASAP if you are interested.
  • Job ID: 26-17606 Pay Range: $70 - $90/hour.

Responsibilities

  • Developing and executing communication strategies for the first 90 days of membership, including channel selection (SMS, push notifications, email, Direct Mail, and in-app), messaging sequencing, and content optimization.
  • Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Translates Digital or Technology product and experience opportunities (customer ''needs'' and ''wants'' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
  • Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
  • Leads cross-functional product teams and relationships to the Client and builds new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
  • Begins to bring in ''big picture'' thinking and seeks to drive clarity among the team and stakeholders.
  • Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
  • Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
  • Deep understanding of contact center operations, MSR experience to deliver member value, and member journeys from contact center to digital channels.
  • By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.

Requirements

  • Experience in contact center operations and MSR experience, experience journey mapping, cross-channel communication strategy, and proficiency with the client’s contact center technology.
  • If you are interested in this position, please apply online for immediate consideration.
  • You can reply STOP to cancel and HELP for help.

Compensation

  • Job ID: 26-17606 Pay Range: $70 - $90/hour.

Benefits

  • Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Company info

  • Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions.
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This listing is sourced directly from Pyramid Consulting Inc.'s careers page and normalized into a canonical job model.