Pyramid Consulting Inc.

Pyramid Consulting Inc.

Digital Technical Product Manager Lead (Contact Center)

Plano, Texas, USA · Contract

Sponsorship not specifiedDetected 41 days ago
Data AnalysisProduct ManagementResearchCommunicationCollaborationProblem SolvingPublic Speaking

About the role

  • This is a 06-12 months contract opportunity with long-term potential and is located in Plano, TX, San Antonio, TX, or Phoenix, AZ (Onsite).
  • Please review the job description below and contact me ASAP if you are interested.
  • Job ID: 26-17606 Pay Range: $70 - $90/hour.

Responsibilities

  • Developing and executing communication strategies for the first 90 days of membership, including channel selection (SMS, push notifications, email, Direct Mail, and in-app), messaging sequencing, and content optimization.
  • Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Translates Digital or Technology product and experience opportunities (customer ''needs'' and ''wants'' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
  • Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
  • Leads cross-functional product teams and relationships to the Client and builds new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
  • Begins to bring in ''big picture'' thinking and seeks to drive clarity among the team and stakeholders.
  • Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
  • Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.
  • Deep understanding of contact center operations, MSR experience to deliver member value, and member journeys from contact center to digital channels.
  • By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.

Requirements

  • Experience in contact center operations and MSR experience, experience journey mapping, cross-channel communication strategy, and proficiency with the client’s contact center technology.
  • If you are interested in this position, please apply online for immediate consideration.
  • You can reply STOP to cancel and HELP for help.

Compensation

  • Job ID: 26-17606 Pay Range: $70 - $90/hour.

Benefits

  • Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Company info

  • Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions.
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