Firefighters First Credit Union
Manager, Call Center (Los Angeles, CA)
Los Angeles, CA, US
Sponsorship not specifiedDetected 2387 days ago
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About the role
- Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels.
- Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan.
- Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
Responsibilities
- Manage call center operations.
- Train, coach, supervise, and performance manage call center employees.
- Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
- Participate in special projects and perform other assignments as needed.
- As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results.
- Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues.
Requirements
- Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
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This listing is sourced directly from Firefighters First Credit Union's careers page and normalized into a canonical job model.