BuildOps

BuildOps

Manager, PMO

Toronto, Ontario, Canada

Sponsorship not specified$10k-$30kDetected 28 days ago
Data EngineeringProject ManagementJiraConfluenceSalesforceCRMAccountingQuickBooksValuationERPCustomer SuccessCadenceLeadershipCommunicationNetSuite

About the role

  • BuildOps is on a mission to modernize the trades by building the only all-in-one management platform designed specifically for commercial contractors. We help our customers operate more efficiently, connect their teams, and deliver world-class service to their clients. At BuildOps, we call our team members Builders—innovators who take ownership, build with
  • purpose, and deliver results that make a lasting impact.

Responsibilities

  • Build and govern the PS delivery methodology
  • Define and maintain the implementation framework - phases, milestones, go/no-go criteria, and sign-off standards - for all customer segments (SMB, Mid-Market, Enterprise)
  • Design and enforce the escalation framework
  • Build the tiered escalation model that governs when accounts move from CSM-level to management-level to ELT visibility
  • Lead the post-implementation RCA program
  • Own the RCA process for contract rejections and high-risk churns - including template selection, root cause categorization, corrective action assignment, and aggregate trend reporting
  • Drive PS tooling and process infrastructure
  • Own the configuration and adoption of PS tooling (Salesforce, Gainsight, project tracking) so systems reflect ground truth, not a best-case view
  • Build and maintain implementation playbooks
  • Develop playbooks by customer type (service-only, construction, ERP-integrated) that reflect current product capabilities, known integration requirements, and field learnings

Requirements

  • Proficiency with Salesforce and at least one implementation or project management tool (GCX, Certinia, Asana, etc.)
  • If you have ever looked at a growing services organization and seen the gaps - inconsistent handoffs, no escalation playbook, churn that could have been prevented - this is the job that fixes that.

Nice to have

  • Experience working in or serving the construction, field service, or trades industry is a strong plus

Skills

  • Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming.
  • This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
  • About BuildOps
  • See why contractors choose Buildops here.
  • BuildOps is an equal opportunity employer.

Compensation

  • $124,000 - $155,000 base salary range + annual bonus + meaningful equity

Benefits

  • Generous equity grant, become an owner in our company!
  • A comprehensive benefits package
  • Flexible PTO and hybrid work schedules

Company info

  • Ensure IMs and CSMs spend time on customers, not on admin overhead
  • Opportunities for growth and career advancement
  • This is your chance to be part of a rocketship.
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This listing is sourced directly from BuildOps's careers page and normalized into a canonical job model.