Aircall.io, Inc.

Aircall.io, Inc.

Senior Fraud Operations Specialist (Select States)

United States · Senior

Sponsorship not specifiedDetected 2 days ago
SQLDatadogData AnalysisData VisualizationStakeholder ManagementProcess ImprovementZendeskCommunicationPlain Language

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team.
  • Reporting to our Fraud Operations Manager, you will also be a key escalation point for the team and help define and shape processes related to fraud prevention and detection.
  • This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: NY, CO, AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.

Responsibilities

  • Diligently investigate and resolve complex, high-impact fraud cases originating from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, applying strong analytical judgment and clear documentation
  • Conduct advanced data analysis using tools such as Looker, Datadog, SQL, HEX and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven decisions
  • Partner with customer account owners and cross-functional stakeholders to communicate fraud findings clearly and support resolution
  • Accurately document fraud attempts, trends and loss events to support reporting and continuous improvement efforts
  • We're working to create a place filled with diverse people who can enrich and learn from one another.
  • We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

Requirements

  • 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
  • Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent).
  • You are comfortable extracting data for your ad-hoc analyses independently
  • Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
  • Experience with fraud detection tools, case management platforms (e.g. Zendesk), and industry best practices
  • Customer-first mindset with a track record of strong internal and external stakeholder management
  • Proficiency in data analytics tools (Looker, Datadog, SQL or equivalent). You are comfortable extracting data for your ad-hoc analyses independently
  • Solid judgment when handling complex, high-impact fraud cases. Able to make well-supported, data-driven decisions under ambiguity
  • Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
  • Exceptional written and oral communication skills. Able to convey complex fraud scenarios to varied audiences in plain language, with clear and actionable conclusions
  • Highly proactive, organized, and accountable. Capable of ruthless prioritization across concurrent cases and comfortable escalating blockers without being prompted

Nice to have

  • experience in the TelCo sector, familiarity with telecom fraud vectors (e.g. toll fraud, phishing, callback scams) is a strong plus
  • 🚀 Key moment to join Aircall in terms of growth and opportunities
  • 💆‍♀️ Our people matter, work-life balance is important at Aircall
  • cosmopolite & multi-cultural mindset
  • We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
  • Above all else, we understand and acknowledge that we have work to do and much to learn.
  • Want to know more about candidate privacy?

Compensation

  • $66,300 - $68,000 USD
  • 💶 Competitive salary package & benefits

Benefits

  • 📚 Fast-learning environment, entrepreneurial and strong team spirit
  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • About the role: We are seeking a dedicated and detail-oriented Senior Fraud Operations Specialist to join our Fraud Ops team.
  • Location Notice: This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: NY, CO, AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.
  • This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following
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