Pacvue

Director, Account Management Lead

US Remote · Director

Sponsorship not specified$240k-$270kDetected 21 days ago

Product ManagementProduct StrategyAccount ManagementForecastingCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

About the role

As a Director, Account Management Lead at Pacvue, you will lead a team of Account Managers that serve as the primary point of contact, consultant, and advocate for our clients.
This pivotal role will involve working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue.
You will be expected to leverage strong analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate the value of our partnerships for long-term growth within your assigned portfolio.

Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption
Serve as the primary point of contact for partners, fostering strong, trust-based relationships.
Build and nurture long-term, high-value partnerships that drive both client success and Pacvue's revenue growth.
Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams
Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business.
Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery.
Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions.
Fertility and family-building support through Carrot

10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets.
Proven experience working with large enterprise clients and managing high-stakes partnerships.
Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals.
Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences.
Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making.
Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities.
A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business.
Comfortable with change and capable of thriving in a fast-paced, dynamic environment.

Execute Business Reviews
Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor
Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

The annual OTE (On-Target Earnings) range for this position is $240,000-$270,000+.
This role includes a base salary and performance-based variable compensation, with full details to be shared during the recruitment process.

Flexible Paid Time Off
Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
Paid Parental Leave
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
The actual OTE will vary based on the candidate's experience, skills, and qualifications, as well as internal equity and market data for their location.

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd.
Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control.
As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China.
Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes.
At Pacvue and Helium 10, great careers don't just happen - they're built.
Here, you'll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that's redefining the future of commerce.

This listing is sourced directly from Pacvue's careers page and normalized into a canonical job model.