Copado
Senior Manager, Renewals
New Orleans, LA · Senior
Sponsorship not specifiedDetected 26 days ago
DevOpsOKRsSalesforceExcelCustomer SuccessLeadershipCommunicationMentoring
About the role
- Your leadership will be crucial in driving renewals strategies, mitigating churn risks, and demonstrating customer value.
- Monitor team performance, providing regular feedback and coaching to enhance individual and group productivity.
- Foster a culture of continuous improvement by refining commercial engagement processes and implementing best practices in renewals management.
Responsibilities
- Lead and develop a team of AMER Renewals Managers, ensuring they have the guidance and resources necessary to excel in their roles.
- Drive the strategic direction of the renewals team, setting clear objectives and key results for retention and expansion that align with Copado's business goals.
- Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to ensure a cohesive customer journey and to facilitate the resolution of complex commercial or contract issues.
- Develop and maintain senior-level relationships within key AMER accounts, acting as an escalation point for critical commercial issues and renewal risks.
- Opportunities to work with an AMER customer base and lead a team of dedicated renewals professionals.
- Join us at Copado and lead our AMER renewals team to new heights, ensuring our customers achieve their commercial goals while driving our mission forward.
Requirements
- Proven experience in leading renewals or sales teams in a SaaS or cloud-based environment.
- Deep understanding of renewals principles and practices, with a track record of achieving high revenue retention and expansion goals.
Nice to have
- Experience in operating renewals on the ChurnZero platform Background in enterprise SaaS contract negotiations.
- Familiarity with software development practices and methodologies.
- A collaborative, innovative, and inclusive work environment.
- Professional growth opportunities in a rapidly expanding company.
- Copado does not accept unsolicited headhunter and agency resumes.
- Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
Compensation
- Competitive salary and performance-based bonuses.
Benefits
- Competitive compensation package, including comprehensive benefits.
- Benefits Copado offers a comprehensive benefits package, which includes: Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
Company info
- As the Team Manager of Renewals for AMER at Copado, you will oversee a team of Renewals Managers who are the primary commercial advocates for our customers, ensuring successful revenue retention and customer expansion.
- You will be responsible for guiding your team to foster long-term customer relationships, ensuring they our mission to make maximum commercial value from our platform.
- By mentoring your team and optimizing commercial retention strategies, you will play a key role in achieving our mission of making release days obsolete.
- Apply now to become a pivotal part of our journey to make release days obsolete.
Equal opportunity
- 401(k) Plan Paid Time Off Wellness Perks Copado is Equal Employment Opportunity and Affirmative Action Employers.
This listing is sourced directly from Copado's careers page and normalized into a canonical job model.