Podium

Podium

AI Onboarding Specialist - Medspa

Lehi, Utah

Sponsorship not specifiedDetected 21 days ago
LLMsAgentic AISalesforceOnboardingCommunicationProblem Solving

About the role

  • In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
  • Podium has been recognized as the Best AI Implementation by Inc.
  • Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.

Responsibilities

  • Build with world-class talent
  • Manage potential escalations within the first 30 days
  • Implement and configure AI agents
  • Building new processes and working with different departments to create a smooth implementation experience

Requirements

  • Bachelor's degree.
  • Experience with Gainsight and Salesforce

Nice to have

  • 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
  • A bachelor's degree in business or a similar field.
  • Exceptional written and communication skills
  • Experience communicating directly with clients
  • Proven track record of managing multiple concurrent projects with varying complexity levels
  • Excellent problem-solving skills
  • Self-starter with prior experience navigating complex customer environments

Compensation

  • Bi-annual swag drops with cool Podium gear and apparel

Benefits

  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Excellent medical, dental, and vision benefits
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Ensure product adoption through various outreach methods and health scoring of accounts

Company info

  • At Podium, we bring AI Employees to local businesses that turn every conversation into revenue.
  • Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
  • During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers.
  • Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
  • Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
  • Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium.
  • If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
  • The AI Onboarding Specialist is a vital part of the Podium team.
  • Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents.
  • Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation.
  • The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Podium's careers page and normalized into a canonical job model.