Epay Policy

Production Support Manager (Contract)

Austin, TX · Contract

Sponsorship not specifiedDetected 47 days ago

JavaScriptPythonC#PowerShell.NETSQLBigQueryAzureCI/CDDevOpsSite Reliability EngineeringMicrosoft SentinelComplianceCadenceCommunicationMentoring

About the role

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments.
With powerful payment tools that just work.
Our secure, online ACH and credit card payment page is the core product for many of our companies.

Monitor and maintain the stability, availability, and performance of our SaaS-based platform.
As a player/coach, you will lead by example to improve the team's response and resolution time to production incidents.
Perform root cause analysis (RCA) for production issues and implement corrective measures to prevent their recurrence.
Collaborate with development, operations, and quality assurance teams to ensure smooth deployments and releases.
Create strategies and processes to constantly improve the platform's reliability and availability.
Stay updated with industry best practices and emerging technologies related to fintech/insuretech and production support.
Foster a team that attracts, retains, and develops top talent.
Show genuine interest in developing team members through coaching and career/skills development. Conduct 1:1s regularly.
Develop and maintain technical documentation, including incident reports, standard operating procedures, and knowledge base articles.

Strong understanding of software development lifecycle (SDLC) and production support processes.
Solid knowledge of databases, APIs, and web technologies.
Ability to write complex SQL queries for forensic and business intelligence purposes.
Ability to investigate issues using debuggers, Application Insights, Log Analytics, and Azure Sentinel.
Experience with incident management tools and monitoring systems.
Familiarity with Azure Platform as a Service offerings.
Scripting skills and experience with automation tools.

Deep understanding of and experience with ACH and Credit Card processing.
Ability to read and write C# and JavaScript code.
Experience with fintech/insuretech platforms or financial software solutions.
Knowledge of financial regulations and compliance (such as PCI-DSS, GDPR, etc.).
Familiarity with DevOps practices and CI/CD pipelines.
Certification in relevant technologies (Azure, Microsoft,.NET, etc.).
Company-sponsored quarterly "ePayItForward" initiatives
Supportive and inclusive company culture with a focus on work/life balance

Show empathy and compassion toward customers, and a sense of ownership over the production environment.

This listing is sourced directly from Epay Policy's careers page and normalized into a canonical job model.