PlanGrid
Customer Support Associate
Denver, CO, USA · Contract
Sponsorship not specifiedDetected 11 days ago
iOSAndroidCustomer SuccessCustomer SupportLeadership
About the role
- This is a hybrid role with work from home opportunities.
- Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries.
- Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
Responsibilities
- Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)
- Take part in support-related projects to allow you to use your unique skill set and improve our team
- 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force
- Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career.
- At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.
Requirements
- Experience juggling multiple things at once
- You are seen throughout the organization as accountable, optimistic, and respectful.
- You have a continuous improvement mindset and an abundance of ideas
- The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job.
Nice to have
- Job Requisition ID #
- Position Overview
- Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry!
Compensation
- Salary transparency
- Salary is one part of Autodesk's competitive compensation package.
- For U.S.-based roles, we expect a starting base salary between $38,500 and $68,970.
Benefits
- From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
- Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
- In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Company info
- https://www.autodesk.com/company/global-belonging
- Are you an existing contractor or consultant with Autodesk?
- Please search for open jobs and apply internally (not on this external site).
- Support customers by live chat, email, and phone.
- Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience
Equal opportunity
- Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
- We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
- We take pride in cultivating a culture of belonging where everyone can thrive.
- Learn more here: https://www.autodesk.com/company/global-belonging
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This listing is sourced directly from PlanGrid's careers page and normalized into a canonical job model.