Concentrix
Advisor I, Blended Support, Trilingual.
CRI San Jose - Jacks · Staff+ · Full-time
Sponsorship not specifiedDetected 30 days ago
Outbound SalesCustomer SupportCollaborationProblem Solving
About the role
- Works with close supervision and clearly defined procedures.
- Starting to demonstrate familiarity with client terminology, operating standards and procedures.
- Starter without sustained metric performance levels.
Responsibilities
- Advisor I, Blended Support, Trilingual.
Requirements
- English (Required), Portuguese (Required)
Nice to have
- Descripción de puesto
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- Clarify customer requirements
- Listen attentively to customer needs and concerns
- Prepare complete and accurate work including appropriately notating accounts as required
- Offer additional products and/or services
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
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This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.