New Relic
Senior Manager, Technical Program Management
Phoenix, Arizona, USA · Senior
No sponsorship$193k-$241kDetected 6 days ago
Incident ResponseOKRsCustomer SuccessLeadershipCollaboration
About the role
- In this role, your team will have distinct ownership over reliability, operational governance, and Incident management.
- You will bridge the gap between complex technical execution and overarching business strategy, driving the delivery of organizational OKRs.
- You are a seasoned leader who thrives in ambiguous, fast-paced environments, optimizing operational frameworks to maximize information flow, system resilience, and speed to market with minimal overhead.
Responsibilities
- Drive Reliability & Governance: Deploy and equip a team of technical program managers to drive the achievement of organizational OKRs-with a specific focus on reliability, operational governance, and risk mitigation by leading complex initiatives and optimizing team execution.
- Empower the Team: Manage and coach technical program managers to ensure success in their roles. Strive to continually increase the team's overall technical program management bench strength. Drive accountability for high performance.
- Optimize Frameworks: Implement operational governance frameworks that incur the least amount of overhead while maximizing information flow, incident response efficiency, and support for the home organization's goals.
- Lead from the Front: Act as a Principal Program Manager on especially challenging problems, such as major incidents or complex risk management scenarios.
- Work with leaders across the company to drive key trade-off decisions.
- Foster Collaboration: Build strong relationships with partnered Directors, VPs, and other leaders across the company to promote successful execution against reliability goals.
- Lead the team in partnering closely with cross-functional counterparts in engineering, sales, marketing, finance, customer success, and support to launch new, highly resilient capabilities.
- Determined self-starter with the wisdom to know when to collaborate to achieve your goals and strong experience building trust relationships across an organization, with teammates at all levels.
Requirements
- BS/BA degree, applicable certification, or equivalent related experience required.
- Working technical proficiency.
Skills
- Your opportunity
- Anchor teams in best practices for rapid delivery and system stability with transparency for leadership.
Compensation
- The pay range below represents a reasonable estimate of the salary for the listed position.
- Estimated Base Pay Range
- $193,000 - $241,000 USD
Benefits
- Bonus points if you have
- This role is eligible for a corporate bonus plan.
Company info
- Manage and coach technical program managers to ensure success in their roles.
- Strive to continually increase the team's overall technical program management bench strength.
- Drive accountability for high performance.
Visa & Work Authorization
- Please note that visa sponsorship is not available for this position.
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This listing is sourced directly from New Relic's careers page and normalized into a canonical job model.