Unum
Bilingual Customer Benefit Advisor I
Chattanooga, Tennessee, USA
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About the role
- And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.
- Help us help others, and join Team Unum today!
- General Summary: The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path.
Responsibilities
- May perform other duties as assigned.
- Answering customer inquiries, translating documents and acting as an interpreter for English and Spanish languages.
Requirements
- Successfully complete all required training and associated support periods.
- Highschool diploma or GED required.
- Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks.
Compensation
- The base salary range for applicants for this position is listed below.
Benefits
- Generous PTO (including paid time to volunteer!)
- Mental health support
- Tuition reimbursement
- Flexible work environments
- Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions.
- 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area.
Company info
- When you join the team at Unum, you become part of an organization committed to helping you thrive.
- And that's just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.
- A CBA I is a critical first point of contact for our customers.
- Career advancement opportunities
- Meet or exceed company goals and metrics to guarantee the best experience for customers.
- Be open and motivated by feedback and guidance to be at your best for customers.
- Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism.
- Ability to obtain information from multiple systems and relay to customers in a seamless manner.
- A passion for helping customers and exceeding their expectations with high integrity.
- Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers, both in English and Spanish.
- Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
This listing is sourced directly from Unum's careers page and normalized into a canonical job model.