Deepgram

Customer Success Engineer (Americas)

USA | Remote · Exec

Sponsorship not specifiedDetected 88 days ago

TypeScriptPythonCloud PlatformsMachine LearningSalesAccount ManagementCustomer SuccessCommunicationCollaboration

About the role

Expert technical consulting - you run demos, guide architecture discussions, troubleshoot integrations, and help customers deploy AI-driven solutions.

Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations - making Deepgram successful inside the customer's environment.
Identify and scope expansion (cross-sell, upsell, multi-product) in partnership with Sales, and lead executive business reviews and joint planning sessions.
Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team. Your impact is measured by the leverage you create, not just the accounts you serve.
A track record that blends customer ownership with technical depth: solution design, hands-on troubleshooting, and commercial growth.
Act as the voice of the customer internally - influencing roadmap, GTM strategy, and the tools we build to support customers.
Operate AI-first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader CS team.
Your impact is measured by the leverage you create, not just the accounts you serve.

No coding required, but you're fluent in APIs, developer workflows, and real technical conversations.
AI-native operating model - AI is how you work, not a tool you occasionally reach for.
Whatever your path, you're probably strongest in one or two of these competencies - but you can demonstrate all three, and you're eager for a role where you deploy them concurrently.
For most people that's roughly 7+ years, but we care more about the shape of your experience than the exact number.
Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1-style issues (no coding required, but genuinely conversant - not hand-waving).
Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering).

You don't need to be a software engineer - just dangerous enough to ship working systems.
Life, STD, LTD Income Insurance Plans
12 Paid US company holidays
401(k) plan with company match
Tax Savings Programs
Participation in talks and conferences
Employee Resource Groups
AI enablement workshops / sessions

Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.

Hands-on experience running demos, POCs, or technical workshops with enterprise customers - leading them, not just attending.

This listing is sourced directly from Deepgram's careers page and normalized into a canonical job model.