Collabera
Customer Service Representative (Call Center Experience)
Mason, OH, United States
Sponsorship not specifiedDetected 3259 days ago
Customer SupportResearchCommunication
About the role
- Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well.
- We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera.
- Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
Responsibilities
- Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
- We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
- Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)
Requirements
- Ability to demonstrate empathy to the caller's situation
- Ability to provide exceptional customer service
- High School diploma required
- 1 - 2 years of experience in a professional business environment preferred
Nice to have
- College or University degree (preferred )
- Call Center experience preferred
- 2 years of experience in a professional business environment preferred
Benefits
- Knowledge of vision benefits and/or insurance industry a plus
- For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning.
- Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Collabera's careers page and normalized into a canonical job model.