Collabera

Collabera

Customer Service Representative (Call Center Experience)

Mason, OH, United States · Junior

Sponsorship not specifiedDetected 3304 days ago
Customer SupportResearchCommunication

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Third-party placement is common here

68% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 8 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Bank of America · Wells Fargo · IBM Corporation

Files H-1B transfers

61 transfer filings in the last year, covering 61 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well.
  • We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera.
  • Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

Responsibilities

  • Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
  • We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
  • Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)

Requirements

  • Ability to demonstrate empathy to the caller's situation
  • Ability to provide exceptional customer service
  • High School diploma required
  • 1 - 2 years of experience in a professional business environment preferred

Nice to have

  • College or University degree (preferred )
  • Call Center experience preferred
  • 2 years of experience in a professional business environment preferred

Benefits

  • Knowledge of vision benefits and/or insurance industry a plus
  • For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning.
  • Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Collabera's careers page and normalized into a canonical job model.