euna

Implementation Manager - ECP, Grants

Oakville, Ontario

Sponsorship not specified$70k-$110kDetected 20 days ago

AccessibilityAccount ManagementBudgetingProcurementERPHRISCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationAdaptability

About the role

The Implementation Manager / Senior Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants.
This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team.
This role is the product expert in the room.

Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership.
Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training.
Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity.
develop and maintain comprehensive configuration documentation.
Conduct UAT, document issues, create support tickets, and monitor resolution to closure.

BA/BS degree or equivalent work experience.
4+ years of Customer Success, implementation, or account management experience (Implementation Manager)
8+ years (Senior Implementation Manager).
Experience with SaaS platforms required.
Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency.
Ability to work independently while remaining a reliable, collaborative member of a broader team.
Working knowledge of grants management - including grant types, funding compliance requirements, and reporting obligations.
comfort configuring software, understanding data relationships, and navigating system architecture concepts.

Direct experience working in or with state, county, or municipal government in a grants capacity.
Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar).
Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems.
Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context.
Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components.
Occasional travel to client sites may be required.
What Level Are You:
Here is how to think about it:

$70,000 - $110,000 We believe in openness, so we publish our range from the start.
Where an offer lands depends on your background, strengths, and how you'll contribute to the work ahead.
This role fills an existing vacancy.
Euna uses AI responsibly to assist in screening, assessing, or selecting applicants.
AI helps us work smarter, but people lead the process.
AI Mindset at Euna Solutions We believe the future of work is human + AI.

🧘‍♀️ Wellness days What's better than a long weekend?
🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements.
💰 Benefits Ask us for a copy of our health and dental benefits!

We are hiring for one role across two levels.
ECP is at an exciting point in its growth - the foundation is solid, the mission is clear, and we are focused on scaling what is working.
🙌 Community Engagement Committee At Euna, we know how important it is to give back.

This listing is sourced directly from euna's careers page and normalized into a canonical job model.