Remitly

Senior Software Engineer

Burnaby, British Columbia, Canada · Senior

Sponsorship not specified$152k-$190kDetected 7 days ago

GitCI/CDDevOpsAgentic AICustomer SuccessCollaboration

About the role

We empower our global operations teams to ensure customers get the help they need, whenever they need it.
As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities.
This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn.

Lead the technical strategy and systems of the Customer Success Technology engineering team.
Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.
This creates a consistent, meaningful overlap that supports team norms and business needs.

Bachelor's degree in Computer Science, Engineering, or related field
6+ years of experience in software engineering in a team environment
Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.

The starting base salary range for this position is $152,000 to $190,000 CAD.
In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan.
Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Driving Innovation, Together
At Remitly, we believe that true innovation sparks when we come together.
Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.
For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week.
Managers also have the flexibility to set higher expectations based on their team's specific needs.
These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.
Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
Remitly is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide.
You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation.

This listing is sourced directly from Remitly's careers page and normalized into a canonical job model.