Clearer
Customer Success Manager, Scale
Remote US
Sponsorship not specified$60k-$65kDetected 39 days ago
SalesAccount ManagementCustomer SuccessShopifyCollaboration
About the role
- AI tooling flags who needs you, triages inbound, and drafts your outreach - so your time goes to conversations, not admin.
- You will speak daily with some of the most exciting eCommerce brands, which makes this a great place to sharpen a commercial instinct quickly.
Responsibilities
- Own retention escalations end to end - from risk to save.
- Source qualified leads and hand them off cleanly under clear rules of engagement. You source
Nice to have
- CS platforms like Vitally.
- Prior exposure to a PLG (product-led growth) motion.
- Clear paths into high-touch CSM, Account Management, or Account Executive - plus front-row skills in an AI-first go-to-market motion, some of the most valuable in the industry right now.
- We promote from within, fast.
- That means clarity, purpose, and progress guide everything we do.
- Purposeful progress: We don't settle.
- We take initiative and embrace bold thinking
- Endless innovation: We refine, improve, and take meaningful action
Compensation
- $60k-$65k
Benefits
- Comprehensive medical, dental and vision coverage
- Employer-paid life insurance and income protection
- Healthcare and Dependent Care FSA
- Wellbeing support programs
- 20 days of paid time off, plus paid sick leave and public holidays
- Ongoing learning and development opportunities
- Watch health signals across your book and reach out before churn hits.
Company info
- We obsess over their needs so we can grow together
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