Playlist
Onboarding Team Lead
United States
Sponsorship not specified$86k-$105kDetected 13 hours ago
ExpressCustomer SupportCommunicationMicrosoft Office
> stay_score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Orchestrate comprehensive onboarding strategies, designing and delivering dynamic learning experiences through discovery sessions, virtual training, and strategic onsite visits to franchisor corporate offices
- Capture and synthesize customer insights to continuously refine onboarding processes, driving ongoing product and training improvements
- Stay ahead of industry trends, continuously expanding knowledge of our software ecosystem and emerging best practices in customer education
Responsibilities
- Build and nurture lasting customer relationships by sharing deep product knowledge, proactively addressing challenges, and serving as a trusted strategic advisor
- Support occasional client visits to guide partners through their onboarding journey
- Partner closely with Product and Product Operations teams to document customer requirements, ensuring clear communication of new features and seamless platform adoption
- Serve as the primary escalation point for onboarding specialists and franchisee partners, resolving complex implementation challenges with creativity and expertise
- Ability to onboard and effectively manage a small team of Onboarding Specialists
Skills
- Strong analytical skills to actively listen, ask insightful questions, and solve complex problems with creativity
- Technical comfort with database and internet-based software, including Microsoft Office suite and video conferencing tools
- Exceptional online communication skills across email, chat, and video platforms
Compensation
- The base salary range for this position in the United States is $86,475 to $105,000.
Benefits
- Collaborate with the Kite Training team to develop custom learning paths in our Learning Management System (LMS), tailoring educational content to each unique brand's needs
- 5+ years of experience in customer service, training, or client-facing roles demonstrating exceptional communication and educational skills
- Advanced proficiency with Learning Management Systems and virtual meeting platforms
Company info
- At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play.
- We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond.
- With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.
- Join us in reshaping technology's role to foster meaningful, real-world connections.
- The Role You'll Play
- The Experience You'll Bring
Visa & Work Authorization
- Opt-out or text STOP to cancel at any time.
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This listing is sourced directly from Playlist's careers page and normalized into a canonical job model.