opm
Patient Care Coordinator - Roseburg
Roseburg, Oregon
Sponsorship not specified$19k-$22kDetected 8 hours ago
ExcelCustomer SupportEHR/EMRPatient CareResearchLeadershipProblem SolvingMicrosoft Office
> stay_score
odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- As a Patient Care Coordinator, you will be the initial point of contact for patients and visitors, whether in person or over the phone.
- Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.
- Provide outstanding customer service, offering a warm and positive welcome to patients and visitors, both in person and via phone.
Responsibilities
- Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments.
- Collect payments when necessary, including copays, outstanding balances, or no-show fees, and document them in the EPM. If a patient cannot pay, document the reason.
- Maintain the reception desk, waiting areas, and office files.
Requirements
- Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes.
- Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence).
- Hold oneself accountable for achieving measurable, high-quality, timely, and cost-effective results.
- Effectively communicate with patients, staff, and providers.
- Uphold company core values and treat others with respect.
- Possess good judgment, making timely and sound decisions.
- Embrace an attitude of continuous improvement.
- Excel in listening, with a willingness to accept constructive feedback.
- Maintain strict adherence to patient confidentiality standards as outlined by HIPAA.
- Manage time effectively, with the ability to multitask, prioritize, and organize workloads.
- Thrive in a fast-paced environment.
Nice to have
- High school diploma or equivalent - r equired
- 6 months of customer service experience - r equired
- Prior PM/EHR experience - s trongly preferred
- Proficiency in Microsoft Office Suite - s trongly preferred
- Computer/Tech Savvy - s trongly preferred
Skills
- Skills and Qualifications:
- Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere.
- Display confidence and skill knowledge.
- Demonstrate strong interpersonal skills and professionalism.
Compensation
- Salary Range for this Role
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan with Company Match
- Voluntary LTD, FSA, Accident, Critical Illness
- Paid Time Off and Paid Holidays
- Paid Parental Leave
- Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.
- At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services.
- Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing.
- We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.
- Interested in learning why functional medicine is transforming primary care?
- Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. -
- Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords.
Company info
- Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine
This listing is sourced directly from opm's careers page and normalized into a canonical job model.