Insperity
Insurance Specialist, Life & Health
Kingwood, TX
Sponsorship not specifiedDetected 15 days ago
ComplianceSalesCustomer SupportHIPAACommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft OfficeUnderwriting
About the role
- Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology.
- With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
- Behind our success is the unshakeable belief in the value of our people.
Responsibilities
- Supports Senior Insurance Specialists in initiating large group renewals, processing invoices, issuing ID cards and processing client portal access.
- Maintains excellent customer service standards to ensure customer satisfaction and responds timely to all service requests in a friendly and helpful manner.
- Documents and follows through on service issues.
- Maintains accurate/timely account status in IIS Agency Management and/or Salesforce.
- This position is responsible for book of business policy renewal activities and customer support for Insperity Insurance Services (IIS).
- Collaborates with internal constituents to maintain highest level of customer service quality and productivity.
- Creates and/or generates business metrics reports as requested.
- Follows all rules and regulations as it applies to HIPAA and all other applicable insurance regulations in a professional manner and maintains compliance with training requirements in regard to such regulations.
- Performs other duties as may be assigned by department supervisor.
Requirements
- One to four years of related work experience is required.
- Participates in the Disaster Recovery plan as required.
Nice to have
- High School Diploma or equivalent is required.
- Bachelor's Degree in a related field is preferred.
Skills
- Ability to thoroughly understand and follow all underwriting, rating and compliance requirements.
- Willingness to learn, be intuitive and resourceful and be coachable.
- Upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Career minded vision.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Proven analytical aptitude and ability to work toward specific measurable performance targets.
- Strong organizational skills with excellent ability to commit to and follow through on tasks with minimal supervision.
Benefits
- Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.
- Maintains comprehensive knowledge of all IIS Life & Health products and services, as well as applicable regulations.
- Maintains a working knowledge of eligibility, open enrollment and qualifying events for Life & Health products.
- Valid Insurance license for Life and Health Lines is required.
Company info
- Insperity provides many ways to grow with the company.
- We offer continuous learning programs, mentorship opportunities and ongoing training.
- Handles incoming service calls from customers and processes customer policy change requests.
- Maintains client relationships with scheduled follow up phone calls and/or emails and follows up with customers to assure satisfaction, responds to queries, solicits further sales, and solves or escalates unresolved issues.
- Fosters strong relationships with customers to meet business unit client retention goals and company loyalty objective.
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This listing is sourced directly from Insperity's careers page and normalized into a canonical job model.