Granted

Healthcare Advocate (Medical Coding)

Remote - Continental US

Sponsorship not specifiedDetected 69 days ago

ComplianceHIPAAICD-10Plain Language

About the role

Medical bills and insurance coverage shouldn't be this hard to navigate.
Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand-saving people time, money, and stress.
We're lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more.

You will own a case from handoff to resolution, including next steps, outreach strategy, documentation, and follow-through.
You will drive improvements to playbooks and internal processes based on real case patterns.
Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
Partner with Product and Engineering to turn real case patterns into product improvements and better automation.
A core part of this role is validating that the billing on an EOB actually reflects the care the patient received, catching code-level errors that drive incorrect charges before they become bigger problems.
You'll work on a small, high-trust team and partner closely with Product and Engineering to turn frontline learnings into better workflows and a better user experience.

Demonstrated track record of catching billing errors that reduced patient financial liability, overturned denials tied to coding issues, or corrected claims with incorrect codes.
Experience with Medicare, Medicare Advantage, and/or Medicaid billing rules, including how coding guidelines differ across payer types.
Formal coding certification (CPC, CPC-H, or equivalent) is a plus but not required.

In compliance with applicable pay transparency laws, the good-faith annual base salary typically starts at $50,000. Individual compensation will vary based on experience, relevant expertise, and geographic location.

to be the #1 platform that empowers all Americans to take charge of their healthcare
Founded by a former Oscar Health leader, we're a seed-stage company with $17M in funding.
The Customer Experience (CX) team delivers high-quality support that helps Granted users navigate the U.S. healthcare system with less time, cost, and stress.
We're growing quickly, and we're hiring Healthcare Advocates (HA) to take on more complex cases and raise the bar on what "great support" looks like as we scale.
As a HA, you'll own high-impact medical billing and insurance cases end-to-end.
2+ years of experience in patient/healthcare advocacy, medical billing, or health insurance
2+ years of hands-on experience in medical billing or coding, with working knowledge of CPT, ICD-10, and how codes translate to patient financial responsibility.
You will decide how to route each situation (provider billing department, insurer, collections, employer plan, or user education) and what "done" looks like.
Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
Investigate and triage issues across benefits, eligibility, claims, prior auth, billing codes, and payment responsibility.
Continuously learn healthcare regulations, payer behavior, coding guidelines, and internal playbooks, and apply that learning quickly.

This listing is sourced directly from Granted's careers page and normalized into a canonical job model.