Mindgrub

Mindgrub

Account Director - Utilities

Baltimore, Maryland - Remote, U.S · Director · Full-time

Sponsorship not specified$130k-$140kDetected 6 days ago
CRMSalesAccount ManagementNegotiationCustomer SuccessLeadershipCommunicationProblem Solving

About the role

  • Join our dynamic organization and play a pivotal role in driving customer success, revenue growth, and the development of our account management team.
  • We know we all have something to contribute.
  • We work every day to ensure all are welcome, and that we treat all people with fairness and dignity.

Responsibilities

  • Building and maintaining sound relationships with our existing energy and utility clients. This includes understanding their unique challenges, pain points, and strategic priorities
  • Understand clients' business as well as technical needs, goals, and objectives to effectively position our products/services and drive customer success
  • Perform Quarterly Business Reviews with your accounts to drive alignment and overall success for both parties including creating strategic plans
  • Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
  • Relationship Building:
  • Cultivate relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering relationships, acting as a trusted advisor, resource and partner
  • Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
  • Collaborate with the sales team to provide input and support in the development of account strategies, sales and expansion plans
  • Drive contract renewals, negotiations, and upselling opportunities, ensuring a smooth and successful process and provide support to your team as the drive to expansion in their accounts

Requirements

  • Strategic understanding of Web, Mobile App, Cloud, and Marketing principles is required
  • Candidates must be able to support occasional travel, as and when required to support client needs and industry events (less than 25% of time)
  • 5+ years of proven experience as an Account Director or similar leadership role, with a successful track record in managing and expanding current accounts in a B2B environment
  • Sound leadership and people management skills, with the ability to motivate and inspire a team towards achieving targets
  • Demonstrated track record of successfully managing and expanding current accounts, achieving revenue targets, and driving customer satisfaction
  • Solid analytical and problem-solving abilities with the ability to interpret data and make data-driven decisions
  • Proficiency in CRM software, and other relevant tools

Nice to have

  • 5+ years experience working in the energy and utilities industry is strong preferred
  • Sales experience is preferred and considered beneficial, but is not required

Skills

  • Position Overview
  • Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
  • Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
  • Excellent communication, negotiation and relationship building skills

Compensation

  • $130,000 - $140,000 USD plus uncapped Commission (up to 1% per eligible contract) for uncovering, initiating, and leading account expansion opportunities
  • Base compensation will be determined based on a variety of factors including skills, education, certifications, geographic location, and overall experience for the role
  • Annual training budget dedicated to your professional development

Benefits

  • Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business
  • Excellent benefits package that includes medical, dental, vision, and 401(k)
  • Employer-paid Short-Term Disability (STD)
  • Paid Time Off available when you start
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This listing is sourced directly from Mindgrub's careers page and normalized into a canonical job model.