Reltio
Senior HR Operations Specialist
United States · Senior
Sponsorship not specified$78k-$147kDetected 39 days ago
Agentic AIProject ManagementJiraSAPRecruitingHRHRISEmployment LawLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementInternal Audit
About the role
- Mentor and provide informal leadership to junior team members and promote operational knowledge sharing.
- Actively contribute to the continuous improvement culture by identifying gaps, proposing solutions, and leading changes that enhance HR service delivery.
- Assist with employee case tracking, communications, and procedural updates related to sponsorship and mobility.
Responsibilities
- Lead end-to-end HR operational processes and employee lifecycle activities-including onboarding, offboarding, and compliance initiatives-while driving mid-sized projects such as system enhancements and program refreshes, with a focus on scalability, continuous improvement, and delivering a best-in-class employee experience.
- Respond to routine Tier 1/2 inquiries and manage Tier 3 escalations by diagnosing complex employee inquiries, collaborating cross-functionally (Legal, Payroll, IT, Finance) to resolve, and identifying root causes to prevent recurrence and propose resolutions.
- Partner with People Team Centers of Excellence (COEs) (Talent Acquisition, Compensation, HRBPs) to optimize operational handoffs and ensure seamless program execution.
- Own and evolve employee self-service capabilities (knowledge base, Tier 0 content) to empower employees and reduce manual transaction volume.
- Identify and document operational risks, ensuring internal controls, audit practices, and compliance obligations are upheld.
- Support process documentation management, maintaining clear, current SOPs and workflow documentation across the HR Shared Services Team.
- Maintain compliance with federal, state, and local regulations (e.g., ACA, ERISA, FMLA, ADA) by partnering with the PEO and internal stakeholders. Support audits, filings, and generate regular and ad hoc reports to meet internal and regulatory requirements.
- Recommend and implement scalable, employee-centric solutions to increase efficiency and compliance.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
- Strong knowledge of HRIS systems administration (e.g., BambooHR) and reporting capabilities.
- Experience supporting compliance audits and regulatory reporting (e.g., I-9, EEO, ACA, global labor requirements).
- Strong verbal and written communication skills with an ability to simplify complex information.
- High degree of professionalism, integrity, and confidentiality.
Nice to have
- Certification in HR (PHR, SHRM-CP).
- Experience with Jira Service Management or other case management systems.
- Experience supporting or implementing global HR programs.
- Project management skills or familiarity with project management tools (Asana, Smartsheet, Monday.com).
- Exposure to HR technology evaluation, selection, and/or implementation processes.
- Knowledge of local, state, and federal employment law and regulations.
- We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right.
- Overall Market Range
Compensation
- Lead the annual open enrollment following internal process, including planning and execution of communication strategies, system readiness, and coordination with the PEO to ensure a seamless experience for employees.
Benefits
- Conduct benefits orientation sessions, develop employee-facing resources, and respond to inquiries with clarity and care.
- Continuously assess and improve benefits and LOA processes in alignment with PEO capabilities and internal operations.
Visa & Work Authorization
- Assist with employee case tracking, communications, and procedural updates related to sponsorship and mobility.
This listing is sourced directly from Reltio's careers page and normalized into a canonical job model.