Cprime
Customer Support Specialist (Customer Service Representative - CSR)
Cincinatti, OH
Work authorization requiredDetected 161 days ago
NegotiationOutbound SalesExcelCustomer SupportProblem SolvingMicrosoft Office
About the role
- We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.
- E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Requirements
- Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
- Minimum 2 years of customer service and/or contact center experience
- Proficiency in MS Outlook, Word, PowerPoint and Excel skills
- High school diploma or equivalent
- Experience in de-escalating situations with dissatisfied customers, with an ability to be patient and empathic
Skills
- Ensuring that all customer escalations and complaints are managed to excellent professional standards and within Company terms and policies.
Equal opportunity
- Statement Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Visa & Work Authorization
- If you have the skills, experience, and legal right to work, your citizenship or immigration status shouldn't get in the way.
- A part of U.S. immigration laws protects legally-authorized workers from discrimination based on their citizenship status and national origin.
This listing is sourced directly from Cprime's careers page and normalized into a canonical job model.