Dillards
Technical Support Analyst
Little Rock, AR
Work authorization requiredDetected 15 days ago
LLMsCustomer SupportCommunicationProblem Solving
About the role
- In this role, the main objective is supporting Dillard's Information Technology service users through the resolution of intricate operational or procedural challenges involving hardware, applications, and services.
Responsibilities
- Handle phone and email support for moderate system or content issues
- Identify and document resolution to recurring inquiries
Requirements
- This role requires the flexibility to work a varied schedule, including holidays, weekends, and after-hours shifts as required.
- Experience using generative AI tools (like Gemini, ChatGPT, or internal AI features) to streamline documentation, troubleshoot technical issues, and improve resolution workflows
- Must be able to function independently
- At least two years of experience working in help desk or technical support call center environments
Company info
- As a member of the IT Operations and Technical Support department, the Technical Support Analyst serves as the primary contact for Dillard's associates encountering issues with IT resources.
- This role offers a significant career path with numerous opportunities for internal growth and professional progression.
Visa & Work Authorization
- Authorization to work in the United States without sponsorship
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This listing is sourced directly from Dillards's careers page and normalized into a canonical job model.