Coursera

Global Customer Success Enablement Lead

United States

Sponsorship not specified$139k-$174kDetected 1 day ago

Data ScienceJiraSalesCustomer SuccessLeadershipCollaborationProblem SolvingMentoringPublic Speaking

About the role

In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs.

Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy.
Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders.
Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release.
Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy.
We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs.
You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs.
Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes.
Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes.
Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success.

Execution & Prioritization: Proven record of driving innovative, creative concepts from strategy to execution with attention to detail.
Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges.
The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation.

This role is available in the following US Pay Zones:
US Zone 3: $138,800 - $173,500
US Zone 4: $129,200 - $161,500
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones.
Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

At Coursera, we're looking for inventors, innovators, and lifelong learners ready to shape the future of education.
You'll help build global programs and tools that power online learning for millions turning bold ideas into real impact.
You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life.
Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter.
Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives.
Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs.
Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council.

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones.

Equal Opportunity Employer committed to building a welcoming and inclusive workplace.

Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release.

This listing is sourced directly from Coursera's careers page and normalized into a canonical job model.