The Mill (themill.com)

Maintenance and Field Support Manager

San Bruno, California

Sponsorship not specified$160k-$200kDetected 6 days ago

Negotiation

About the role

This is a great opportunity to work with an incredible team with exciting, impactful products!
At Mill, it is not typical for an individual to be hired at or near the top of the range for their role.

The Maintenance and Field Support Manager is Mill's lead technical point of contact for Mill products in the field.
You will work across internal functions to develop documentation and track key improvements to our customer experience.
In addition, you will help Mill grow by selecting and managing external partners for nationwide technical maintenance support.
This document will contain all relevant information on installation, startup, maintenance and troubleshooting
Technical escalation for Mill Field Support (both Consumer and Commercial), triaging new issues and making recommendations for warranty or repair actions
As needed, manage technical feedback from Field Trials
Developing all training documentation and materials for new users as well as third party Maintenance partners
Developing metrics and owning continuous improvement of the performance of Maintenance Contractors
Tracking and prioritization of improvements to Maintenance customer experience via design, manufacturing and software
5+ years experience in Manufacturing Operations or Field Support, especially on large hardware products requiring hands-on maintenance

Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food.

The estimated base salary range for this position is $160k to $200k, which does not include the value of benefits or a potential equity grant.

Cross-functional alignment with Engineering and Support to incorporate learning from early Pilot customers as well as internal testing

This listing is sourced directly from The Mill (themill.com)'s careers page and normalized into a canonical job model.