Fox Factory

Technical Customer Service Representative

US NV, Spanish Springs

Sponsorship not specifiedDetected 8 days ago

ERPCustomer SupportCommunicationMicrosoft OfficeMicrosoft Teams

About the role

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work.

Create a sales order in ERP systems
Create return authorizations (RA) for service or warranties in ERP systems
Create returned merchandize authorizations (RMA) in ERP system and oversee expected outcome of the RMA
Establish and maintain good working relationships with other departments
Moderate computer skills - able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.
Specific Knowledge, Skills or Abilities Required:

Ability to use hand tools properly without damaging products
Ability to explain mechanical issues in detail
Ability to read technical drawings and engineering documents
Understand and execute detailed instructions
Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team
Proven excellence in customer service
Ability to develop, maintain and nurture client relationships
Strong technical knowledge of mountain bike suspension and components

We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employmen

Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.
Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
Vision abilities required to validate and enter data on computer

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.
Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.
Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts.
But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application.
We look forward to hearing from you!

Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.

This listing is sourced directly from Fox Factory's careers page and normalized into a canonical job model.