Latent
Account Manager - Health Systems (New York City)
New York City · Senior
Sponsorship not specifiedDetected 14 days ago
Machine LearningSparkAccount ManagementCustomer SuccessPharmacy PracticeCommunicationProblem SolvingAdaptability
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Files H-1B transfers
5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- You'll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact.
- Healthcare is fundamentally relationship-driven.
- You'll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy.
Responsibilities
- Own the post-go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Requirements
- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
- Proven success driving renewals and expansion in complex, regulated environments
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
- Experience working with multiple stakeholder personas and long sales or adoption cycles
- Must be willing to travel as needed for customer engagements.
Nice to have
- Comfort pushing the pace - Latent moves quickly, and adaptability is essential
- A collaborative mindset paired with clear, thoughtful communication
- A proactive, ownership-driven approach to problem-solving in a high-growth environment
- A strong work ethic with a commitment to quality, rigor, and attention to detail
- Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
- Real ownership and visibility
- High-impact role on a small, fast-growing team
Compensation
- Competitive compensation, including meaningful equity
Benefits
- Competitive compensation, including meaningful equity
- Medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients.
Company info
- Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.
- Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems-resulting in satisfied, referenceable customers who advocate for Latent's impact.
This listing is sourced directly from Latent's careers page and normalized into a canonical job model.